- Payment method
- Credit Card or PayPal.
Visa, Master Card, American Express, JCB , Diners Club International.
- Shipping Rates and Duties
- Asia: 1,500 Jpy Flat Rate.
Other: 3,000 Jpy Flat Rate.
International free shipping for order over 20,000 Jpy
We do not cover taxes or duty that may apply in your own country.
(Please check with your local customs office.)
Japan: 700 Jpy Flat Rate.
Japan free shipping for orders over 10,000 Jpy
- Period of delivery
- Your order will be shipped within 5 business days.
Please note that it may take longer before delivery in cases of the flood of orders or our consecutive holidays.
International Shipping: 5-10 Business Days by EMS, depending on package size we may use other courier.
- Product Availability
- Products are made available on both our online & off line stores It is unlikely but may happen that the item you ordered will not be available.
Products may not be available in the case of ordering a big quantity from the same item.
In this cases we will contact you by E-mail and schedule a later delivery date.
- Cancel, Return or Exchange of products
- Once you completed a perches we do not accept any exchanges or cancellations.
Refund or exchange is accepted only in the case of a defective item or if the wrong item was send by mistake.
In such cases, please send us a photo of the damaged item and contact us within 7 days from receiving the products.
In this case we will bear shipping fees.
Please note that we will not accept any item back after the 7 days period.
- Contact information
Shop Name: KYO-TO-TO
Company Name: DUOMO CO., LTD
Address：93-28, Hoshino-cho, Higashiyama, Kyoto, 605-0853 Japan