Credit Card or PayPal.
|Shipping Rates and Duties||
Free shipping for order over JPY 12,000. (About: EUR 100.00, USD 115.00).
ePacket 6-10 days. Up to 2kg.
EMS or DHL depending to destination. 3-6 days.
We do not cover taxes or duties that may apply in your own country.
Free gift wrapping or JPY 440 (About: EUR 4.00, USD 4.50) gift boxes, are available. please follow the link.
|Period of delivery||
Your order will be shipped within 5 business days.
Delays may occur in cases of the flood of orders or our consecutive holidays.
International Shipping: 5-10 Business Days by EMS.
Depending on package size and destination we may use other courier. (UPS, DHL)
|Cancel, Return or
Exchange of products
Once you completed a perches we do not accept any exchanges or cancellations.
Refund or exchange is accepted only in the case of a defective item or if the wrong item was send by mistake.
In such cases, please send us a photo of the damaged item and contact us within 7 days from receiving the products.
In this case we will bear shipping fees.
Please note that we will not accept any item back after the 7 days period.
Products are made available on both our online & off line stores It is unlikely but may happen that the item you ordered will not be available.
Products may not be available in the case of ordering a big quantity from the same item.
In this cases we will contact you by E-mail and schedule a later delivery date.
Shop Name: KYO-TO-TO
Company Name: DUOMO CO., LTD
Address：1-191 Karabitsugoe Oji Shino-cho Kameoka-shi Kyoto 621-0827 Japan