SHOPPING GUIDE

Payment method

Credit Card or PayPal.
Visa, Master Card, American Express.

Shipping ​Rates and Duties​

Free shipping for order over JPY 12,000. (About: EUR 100.00, USD 110.00).

Economic shipping
ePacket 6-10 days. Up to 2kg.
Express shipping
EMS or DHL depending to destination. 3-6 days.


Note: Due to the Coronavirus, long delays may occurJapan post temporarily suspended international mail to more than 120 Countries, therefore ePacket service will not be available to some destinations.

We do not cover taxes or duties that may apply in your own country. 
(Please check with your local customs office.)

Gift Wrapping Free gift wrapping or JPY 440 (About: EUR 4.00, USD 4.50) gift boxes, are available. please follow the link.
https://en.kyototo.jp/collections/gift-wrapping/products/gift
Period of delivery Your order will be shipped within 5 business days.​
Delays may occur in cases of the flood of orders or our consecutive holidays.
International Shipping: 5-10 Business Days by EMS.
Depending on package size and destination we may use other courier. (UPS, DHL)
Cancel, Return or
Exchange of products
Once you completed a perches we do not accept any exchanges or cancellations.
Refund or exchange is accepted only in the case of a defective item or if the wrong item was send by mistake.
In such cases, please send us a photo of the damaged item and contact us within 7 days from receiving the products.
In this case we will bear shipping fees.
Please note that we will not accept any item back after the 7 days period.
Product Availability Products are made available on both our online & ​off line​ store​s​ It is unlikely but may happen that the item you ordered will not be available.
Products​ may not be available in the case of ordering​ a​ big quantity from the same item​.​
​I​n ​this​ case​s​ we will contact you by​ E-mail and schedule a later delivery date.
Contact information Shop​ ​Name:​ ​KYO-TO-TO
Company Name:​ ​DUOMO CO., LTD
Address:1-191 Karabitsugoe Oji Shino-cho Kameoka-shi Kyoto 621-0827 Japan
E-mail: webshop@kyototo.jp