Terms and Conditions
Shop information
| Shop name: | KYO-TO-TO |
|---|---|
| Company name: | DUOMO CO., LTD |
| Sales manager: | Emi Haraguchi |
| Address: | 1-191 Karabitsugoe Oji Shino-cho Kameoka-shi Kyoto 621-0827 Japan |
| Home page: | https://en.kyototo.jp/ |
| Tel: | +81 771 24 0157 |
| webshop@kyototo.jp | |
| Products handled: | Embroidered accessories |
| Payment method | Credit Card or PayPal. Visa, Master Card, American Express. |
| Shipping Rates and Duties |
Free shipping for order over JPY 13,000. (About: EUR 100.00, USD 100.00). Economic shipping
Small Package 6-10 days. Up to 2kg.
Express shipping
EMS or DHL depending to destination. 3-6 days.
We do not cover taxes or duties that may apply in your own country. |
| Period of delivery | Your order will be shipped within 5 business days. Delays may occur in cases of the flood of orders or our consecutive holidays. International Shipping: 5-10 Business Days by EMS. Depending on package size and destination we may use other courier. (UPS, DHL) |
| Product Availability | Products are made available on both our online & off line stores It is unlikely but may happen that the item you ordered will not be available. Products may not be available in the case of ordering a big quantity from the same item. In this cases we will contact you by E-mail and schedule a later delivery date. |
| Cancel, Return or Exchange of products |
Once you complete a purchase we do not accept any changes or cancellations. Refund or exchange is accepted only in the case that the wrong item was sent by mistake. In such cases, please send us a photo of the item and contact us within 7 days from receiving the products. Please note that we will not accept any item back after the 7 days period. |